I am happy to share with you our, fair for everyone, awesome terms of service.
Credit/Debit Card Billing
We understand that cards are lost, changed, stolen, and sometimes are declined due to low funds on a particular day. So, we will try the card again the day before your next scheduled mow. If the card does not go through, we will cancel your mow the next day & leave you a phone message. If you respond quickly with another card, we will promptly put you back on the schedule with no late fee or fee for changing cards. If we have to go through the decline scenario more than twice in a season, we probably will ask you to find another provider.
There is no obligation on either party to begin or continue service. "You like us" & "We like you" makes for a mutually beneficial relationship. If you cancel before the 6 trip minimum is fulfilled, the additional $60.00 early cancellation rate will apply. If we cancel you, the weekly or bi-weekly rate will apply. If you sign up as a customer, we consider you a customer from season to season until you cancel. If we are scheduled to perform service at your house and you would like us to cancel or skip service (3 skips allowed annually for weekly clients and 0 for Biweekly Clients), you must give us 24hrs notice so that we may get the changes to the crew.
All coupon offers are attached to a 6 mow minimum agreement. If you cancel before the agreement is fulfilled, we will charge the discounted difference of the coupon plus the $60 early cancellation rate upon notice of early cancellation.
There is an additional fee if service requires more time than just the standard mulching mow. That fee is based on our hourly rate of $45 per man per hour. This can happen during a winter service when there are a lot of leaves or if it has been a while since your lawn has been mowed and it has become overgrown. Our crew is very fast and our average mow is under 15 minutes.
We ask that you please pick up all small items such as toys, hoses, pet waste, and other items in your yard before our technicians arrive each week. Any landscape lighting should be inside beds or borders so that mowing equipment does not come into contact with the often fragile lights. Main Street Mowing is not responsible for broken items left on the lawn. All locks should be removed or combinations should be shared with our office so that we have access to the entire property. A return trip to maintain a portion of the property that was locked out during a previous visit will only be available if there is room in our schedule and the fee for the return visit is the same as your full normal service fee.
Liabilities and Warranty
We warrant that services shall be performed by personnel possessing competency consistent with applicable industry standards. No refunds given or implied. We refuse service to all homes containing above ground pools. We guarantee that eventually above ground pools will become damaged and by accepting these terms you are stating that you do not have an above ground pool on your property and also accept responsibility for damage to any above ground pool on your property. No Plant, Tree, Sod, Seed, or Turf Products are warranted. Perishable Item. No other representation, express or implied, and no warranty or guarantee of labor is included or intended in this Agreement, or in any report, opinion, deliverable, work product, document or otherwise aside from any guarantee linked directly from the home page on http://mainstreetmowing.com
. Furthermore, no guarantee is made as to the efficacy or value of any services performed or software developed. THIS SECTION SETS FORTH THE ONLY WARRANTIES PROVIDED BY THE COMPANY CONCERNING THE SERVICES AND RELATED WORK PRODUCT. THIS WARRANTY IS
MADE EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING
WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE,
MERCHANTABILITY, NON-INFRINGEMENT, TITLE OR OTHERWISE.
You must call within 48hrs after service if you believe we did not show up or forgot to finish a portion of the service. Credits are not given if you feel we did not show up or failed to meet a portion of the service. We will however return to your home the same day or the next business day and correct the problem. We will assume that services were completed and charges will be applied if we don’t here from you within
the set time. Due to time constraints or bad weather we may postpone your service until the next business day. All customers will be bumped if such an occasion should arise (rain). For example clients scheduled for Thursday will now be bumped to Friday. Friday clients will be bumped to Saturday. The Monday following all clients will return to their normal service day.
Promotional rates are good for one season after which the price will revert to standard